- When the return occurs, due to the customer’s reason for the return, we only return the amount of the goods, the original order will not be refunded if there is the corresponding freight, if it is the door-to-door return, you need to add the delivery fee; Or the return of goods caused by the quality of the goods, easy fruit will refund the amount of the goods and the corresponding freight.
- If the quality problem is caused by the customer’s personal reasons, it will not be returned.
- If there are any special items in the order, if the goods are not satisfied, the special items must be returned together. If the special offer is opened or eaten, the order will only be replaced. If there’s any inconvenience, please understand.
- Return the invoice and delivery slip. Please keep the purchase invoice and delivery slip after purchasing the merchandise. If the invoice or delivery slip cannot be returned due to customer reasons, it may result in the inability to return the goods, so the adverse consequences will be It will be borne by you.
- For the lack of quantity of goods, we only accept complaints on the spot, that is, after the goods are delivered to the home, the customer will check the quantity of the goods in person and promptly file a complaint with the delivery staff. Once signed, we will not accept this return request.
- Under normal circumstances, an order can only be returned once, so in order to ensure your rights, please consider contacting us after careful consideration.
- After the return, we will deposit it into your account for your next order. If you need to return, please contact our customer service and you will be refunded after verification by the customer service staff. The pre-deposit payment can only be returned to the pre-deposit account, and the amount paid by the gift card (voucher) cannot be exchanged for cash, and no refund can be made.
- Pictures and information are for reference only, and the goods will be subject to the actual product. Due to problems such as shooting lights and chromatic aberration of different monitors, there may be a certain color difference between the product image and the actual product, which is not a quality problem.
Tips: For your benefit, please check the goods you ordered after receiving the goods. If the goods are delivered incorrectly, the packaging is damaged, the product is rotted, the quantity is not correct, etc., please submit it to the delivery personnel in time, so that we can handle it for you as soon as possible.